FAQ
Short answers to common questions about Cloud Machines and billing.
1 min read Updated
Do I pay while a machine is stopped?#
No. Only running time bills, in whole minutes. See Metering.
What is the most a machine can cost in a month?#
80% of its plan's monthly price. Once it reaches that cap the meter freezes and the machine keeps running for free until the next month. See the monthly cap.
What happens if my wallet runs out?#
Charges keep accruing as arrears. You get a warning email, and billable machines are suspended after 48 hours. See Arrears & suspension.
Can I get a refund?#
Wallet credit is not refundable to your card. See Top-ups.
Is there a free option?#
Yes. See Free tier.
Can I use my own SSH key?#
Yes, pass it when you create the machine. See Connect to your machine.
Can I automate all of this?#
Yes, with API tokens. See the API reference.
How do I get help?#
Open a ticket. See Support.