Support
How to open a ticket and get help.
1 min read Updated
Creating a ticket#
Tickets live under Support → Tickets. Pick a department (support, sales or billing) and
optionally link one of your own machines so staff can see its context.
- 3 per hourNew tickets
- 10 per hourMessages per ticket
- 20 per hourImage uploads
Ticket lifecycle#
- OpenWaiting on staff.
- AnsweredStaff replied, so it's back to you. Replying reopens it.
- ClosedDone. You can close your own tickets any time, and reopen a closed one from its drawer, whoever closed it.
Tickets answered for 7 days auto-close with an email notice. Staff replies and auto-closes notify you by email.
Formatting & attachments#
Messages accept full GitHub-flavored markdown: bold, italic, strikethrough, code, links, lists, quotes — and images. Attach screenshots directly (images only, reasonable size limits) and they render inline.